Online reviews are the life-blood of your business; 86% of consumers read reviews for local businesses (Brightlocal, 2018), and 89% of consumers read businesses’ responses to reviews (Brightlocal, 2018). But finding enough hours in the day to monitor and respond to them can be challenging; that’s where we come in. Our Digital Team responds to customer reviews for you.
If a review isn’t glowing, we’ll quickly compose a great response and get it approved by you. Responding to negative reviews is an opportunity to change customers’ minds about your business, and set the record straight. Plus, responding to reviews increases your chances of ranking higher in search results. Win-win-win.