Our Review Management product gives your business a voice.
Online reviews are the life-blood of your business; 86% of consumers read reviews for local businesses (Brightlocal, 2018), and 89% of consumers read businesses’ responses to reviews (Brightlocal, 2018). But finding enough hours in the day to monitor and respond to them can be challenging; that’s where we come in. Our Digital Team responds to customer reviews for you.
If a review isn’t glowing, we’ll quickly compose a great response and get it approved by you. Responding to negative reviews is an opportunity to change customers’ minds about your business, and set the record straight. Plus, responding to reviews increases your chances of ranking higher in search results. Win-win-win.
We manage your reviews by:
Responding to all reviews on every website where your business has credentials
Gaining pre-approval from you before posting responses to negative reviews
Actively managing how your business is positioned online by using all the features of the Reputation Management Dashboard; listings, reviews, mentions, competition monitoring and reporting.
Review Management also gives you access to the Reputation Management Dashboard which includes a Review Generation tool.
Q: How is Review Management different than Reputation Management?
A: Review Management includes all the tools within Reputation Management, plus we respond to all your reviews.
Q: What do I do if my business receives a negative review?
A: Our Digital Team replies to the review for you within 24-48 hours. We send the negative review response to you for approval before posting.
Q: How do I get the most out of Review Management?
A: Our online portal provides you with your individual dashboard, training documentation and the expertise you need to understand your online reputation completely.
We’re here for you. Contact us with questions, comments, or just to chat.