Online reviews are the life-blood of your business; 84% of consumers trust online reviews as much as personal recommendations1, and 89% of consumers read businesses’ responses.2 But finding enough hours in the day to monitor and respond to them can be challenging; that’s where we come in. Our Digital Team will respond to customer reviews for you.
We never miss an opportunity to give your business a voice. And if a review isn’t glowing, we’ll quickly compose a great response and get it approved by you. Responding to negative reviews is an opportunity to change customers’ minds about your business, and set the record straight. Plus, responding to reviews increases your chances of ranking higher in search results. Win-win-win.
1 – Brightlocal, 2017 2 – Brightlocal, 2018
We manage your reviews by:
Responding to positive and negative reviews on all websites where your business has credentials
Gaining pre-approval from you before posting responses to negative reviews
Responding to every review
Actively managing how your business is positioned online by using all the features of the Reputation Management Dashboard; listings, reviews, mentions, competition monitoring and reporting.
Review Management also gives you access to the Reputation Management Dashboard which includes a Review Generation tool. The Review Generation tool is pretty vital for your business, especially when you consider that 91% of customers read a business review before making a purchase. (BrightLocal, 2016).
Q: How is Review Management different than Reputation Management?
A: Review Management includes all the tools within Reputation Management, plus we respond to all your reviews.
Q: What do I do if my business receives a negative review?
A: Our Digital Team replies to the review for you within 24-48 hours. We send the negative review response to you for approval before posting.
Q: How do I get the most out of Review Management?
A: Our online portal provides you with your individual dashboard, training documentation and the expertise you need to understand your online reputation completely.
We’re here for you. Contact us with questions, comments, or just to chat.