In this fast paced, multi-tasking world I’m always looking for experts to help. It’s not that I can’t do a great job of the task myself, but I am already in ‘full time everything’ mode (full time job + full time family = full time life!) and adding another function will mean that quality suffers (or that the cat doesn’t get fed that day!)
91% of consumers read online reviews for local businesses[1].
The last two blogs have highlighted the importance of managing your business’s reputation with Reputation Management and Reputation Spy. And while these products offer you all the functionality you need, they are self-serve (after we set you up of course!) So, if you are already in ‘full time everything’ mode and need to manage your businesses reputation, you need an expert. Directwest’s Review Management product is the answer!
Protect your brand
As a small business owner, you already know that you need to actively monitor online reviews, respond to positive and negative feedback quickly and understand what customers are saying about your business. The Review Management product (the expert!) will help you:
- Ensure your business is found by confirming you are listed property
- Retain loyal customers by interacting with all reviews
- Gain insights into your reputation to manage your business positively
This is extremely important because ‘82% of consumers said the content of a review has convinced them to make a purchase[2].’ Our Digital team of experts will respond to all reviews (good or bad) on websites where you have credentials. We will work hand in hand with you to reply so that an opportunity to promote the voice of your business is never missed. Call today to speak to one of our experts!
[1] BrightLocal, 2016
[2] Podium, 2017
– Sarah Elchuk is a Product Consultant on the Revenue Growth Team at Directwest.
