Reputation Management Q & A

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What’s SEO?

SEO means Search Engine Optimization. SEO is a set of practices designed to improve the appearance and positioning of web pages in organic search results.

How are the competitors chosen for my Reputation Spy product?

You choose the five competitors you would like included for comparison.

What if my business receives a negative review?

Our team will reply to the review for you within 24-48 hours of the dashboard identifying the review. We will send the negative review responses to you for approval.

How do reviews improve my SEO?

Local search engines love online reviews because consumers love online reviews. The more your business gets reviewed, the higher it will rank when searched.

How often is my review rating updated?

All reviews are loaded in real-time. You will always have up-to-date information.

What does self-serve mean?

Our team will set up your dashboard and ensure you are ready to manage your reputation through the Reputation Management dashboard.

Can I use the Reputation Management dashboard for more than one location?

Each Repuation Management dashboard is allocated to one location. To see all of your locations in one place, we offer our Reputation Spy product.

How is Reputation Spy different than Reputation Management?

Reputation Spy allows you to monitor your competition’s reputation. Reputation Management allows you to manage your own reputation.

What’s Review Management?

With our Review Management product, you get access to the Reputation Management dashboard but we do the work for you to monitor and respond to your reviews. Responses are always approved by you and posted in a timely manner.

How do I access the Reputation Management dashboard?

You can access the dashboard by going to the customer login on and entering the Business Centre using your established username and password.

What’s Reputation Management?

Our Reputation Management product is a self-serve dashboard that allows you to see every place your business appears online all in one place.

What’s Reputation Spy?

Our Reputation Spy product allows you to monitor your reputation compared to your competitors.